Full-time
Senior
Group HR & Administration
We are looking for an experienced and detail-oriented Senior Payroll Specialist to lead and manage end-to-end payroll operations for our HR outsourcing clients. This role combines hands-on payroll expertise with team leadership responsibilities to ensure accurate, timely, and compliant payroll delivery across multiple client accounts.
You will play a key role in overseeing payroll processes, supporting statutory compliance, improving operational efficiency, and maintaining a high standard of service excellence within a fast-paced workforce operations environment.
Manage the full spectrum of payroll operations, including payroll processing, statutory submissions, annual tax filings, payroll adjustments, and reconciliations
Review and approve payroll outputs to ensure accuracy, compliance, and timely delivery
Lead, guide, and support a team of payroll specialists while ensuring operational KPIs and service standards are achieved
Act as the escalation point for complex payroll matters and client-related payroll inquiries
Ensure compliance with Malaysian statutory requirements, payroll regulations, and audit requirements
Maintain payroll and HRIS data accuracy across all payroll cycles
Drive payroll process improvements, workflow standardization, and system enhancement initiatives
Collaborate closely with clients and internal stakeholders to maintain strong operational support and service quality
Prepare payroll reports, analysis, reconciliations, and operational documentation
Support ad-hoc payroll and operational assignments when required
Bachelor’s Degree in Finance, Accountancy, Banking, or a related field
Minimum 5–8 years of payroll experience with exposure to team leadership responsibilities
Strong understanding of payroll operations and Malaysian statutory compliance requirements
Experience in BPO, payroll outsourcing, or HR outsourcing environments is an advantage
Proficient in payroll systems, HRIS platforms, and Microsoft Office applications, especially Microsoft Excel
Strong analytical, communication, and problem-solving skills
High attention to detail with the ability to manage payroll operations accurately under tight timelines
